Shipping policy

Shipping & Delivery

At NovaPick, we aim to process and dispatch orders as quickly as possible.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing and dispatch times may vary depending on the product and fulfilment location.

If you need to change or cancel your order, please contact us as soon as possible at yaroslav2781@gmail.com. We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

Delivery Times

Delivery times vary depending on the product, destination and fulfilment location. Any delivery estimate provided during the ordering process is an estimate and is not guaranteed.

Delays may occasionally occur due to courier services, customs processing, severe weather or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Some orders containing multiple products may arrive in separate packages if the products are fulfilled from different locations.

Incorrect Delivery Address

Please make sure your delivery address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change or redirect the delivery.

International Orders

Available shipping destinations and delivery options are shown at checkout. International orders may be subject to customs duties, import taxes or other local charges depending on the destination.

Delayed or Missing Orders

If your order appears to be significantly delayed or you experience a delivery problem, please contact us and we will help investigate the issue.

Contact

For questions about delivery or an existing order, contact us at:

yaroslav2781@gmail.com