Refund policy

We want you to be happy with your purchase from NovaPick.

Change of Mind & Cancellation

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days after receiving your goods, subject to applicable exceptions.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

How to Request a Return

To request a return or cancellation, please contact us at yaroslav2781@gmail.com.

Please include your order number and details of the item you wish to return.

We will provide you with the appropriate return instructions and return address.

Please do not send products back to the manufacturer, supplier or any other address without receiving return instructions from us first.

Return Condition

You may inspect and handle the goods as you reasonably would in a shop. If the value of the goods is reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund, where permitted by law.

Damaged, Faulty, Incorrect or Misdescribed Items

Please inspect your order when it arrives.

If an item is damaged, faulty, incorrect or not as described, please contact us at yaroslav2781@gmail.com with your order number and, where helpful, photographs of the issue.

Your rights regarding faulty, damaged, incorrect or misdescribed goods are separate from the 14-day cancellation period. Nothing in this policy limits your statutory consumer rights.

Return Shipping

Return shipping arrangements and responsibility for return costs depend on the reason for the return and your applicable consumer rights. We will provide the appropriate instructions when you contact us.

Please do not purchase return postage expecting reimbursement from NovaPick unless we have confirmed this with you.

Exceptions

Certain goods may be excluded from the standard right to cancel where permitted by law, including certain personalised or made-to-order goods and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

This does not affect your statutory rights if goods are faulty, damaged, incorrect or not as described.

Refunds

Where you validly exercise your cancellation rights, refunds will be handled in accordance with applicable consumer law.

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

Contact

For questions about returns, cancellations or refunds, please contact:

yaroslav2781@gmail.com